What is Oracle Order and Service Management?
OSM manages the order fulfillment functions that are required to complete an order that is created in a customer relationship management (CRM) system or other order-source system.
OSM central place in your order management solution
Oracle OSM Operates in two distinct layers in telecommunications:
— Central Order Management
— Service Order Management
Oracle OSM functions:
Order execution manual and automated processing
Aggregated status calculation and notification
Supplemental and cancellation order handling
Order relationships and dependency management
Order fallout management
Order risk notification
– OSM Server: J2EE application that is deployed to an Oracle WebLogic server
– OSM Web Clients: Order management personnel to examine and manage orders
– Design Studio: Design-time environment(Eclipse)
– Administrative Tool
– Oracle Database
– Software Development Kit: XQuery, XSLT, or Java configuration,Web service WSDL,XML API schemas
We can use design studio to configure,build and deploy OSM solutions. We can use web clients to monitor order execution.